How can I pay for my order?
You can pay using your credit or debit card. We take payment in advance of posting your box. You can add as many addresses to your account as you like, so you can send boxes to friends, family or colleagues.
When do I get billed for my Skinni Snax box?
You will be charged for your box once you have placed your order. If you have chosen a monthly subscription, you will then be charged for subsequent boxes exactly a month later. For example, if you buy a monthly subscription on the 1st June then you next payment will be taken on the 1st July. For a ‘One-off-Box’ you will be charged once you have placed your order. Please note, for subscriptions your renewal payment will secure your box for the following month. Payment has to be taken first to ensure that you have been allocated a box for the first week of the month dispatch.
Is your Skinni Snax website secure?
Shopping on Skinni Snax is safe and secure. We use World Pay to process all payments. All you need to do is enter yout credit/debit card details and then press ‘Place Order’. All card details are stored securely on World Pay servers. We do not hold any card information. Our checkout page is secure with an SSL certificate World Pay. World Pay is one of the largest and most trusted providers of digital certificates. Which enable up to 256-bit SSL encryption meaning that your personal details are secure and safe.
How can I change by debit/credit card information?
In ‘My Account’ you will see your orders and subscriptions. Click the button ‘change payment method’ and enter your new payment details.
Your Skinni Snax box by Post
Your Skinni Snax box contains 3 nutritious flavours in each box. Our box is letterbox sized, and is conveniently delivered by post by Royal Mail. Simply select your preferred box, order and we will get your order processed.
Your tracking details will be sent via email as soon as we have processed your order.
Our boxes are posted out every Friday for delivery on Tuesday/Wednesday.
Our Skinni Snax boxes includes postage and packaging within Mainland UK. Wholesale orders will be addressed independently. If you require a box to be sent outside of the UK, please email: email@example.com
When will I receive my Skinni Snax box?
This depends on when you order a box and whether you order a one-off box or a subscription. Our weekly and monthly subscription boxes are sent out on a Friday via Royal Mail. This means you are likely to receive your box on a Tuesday or Wednesday, however for more remote areas this could take slightly longer. Our weekly order cut-off time is Thursday 5pm to ensure your box is dispatched the same week.
One-off boxes are sent out within 48 hours of receiving the order, via Royal Mail.
Does my Skinni snax Box require a signature?
Our Skinni Snax boxes has been designed specifically to fit through standard UK letterbox You do not need to be in or sign for the box If you do not have a letter box, in order to receive your box please specify in the ‘order notes’ section of the check out page, a safe page to leave it. If no safe place is specified then the Royal Mail will not deliver the box and will therefore your box will have to be collected or arranged to be re-delivered.
What happens if I have not received my box?
If you have not received your box by the Thursday of the week it is due, please get in touch. We will ensure our trusty team gets this sorted for you as soon as we can. Please email firstname.lastname@example.org
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